pink avenue 
Terms of service refunds

Thank you for shopping with Pink Avenue! 
Your satisfaction means the world to us:) 

SHIPPING - CANADA POST 

CANADA and USA 
Free Shipping for Orders $80.00+ (pre tax if applicable)
Orders under $80.00 shipping charges applied at check out. 

INTERNATIONAL ORDERS - TRACEABLE  EXPRESS POST. CANADA POSTAGE RATES APPLY   

WHEN WILL YOUR ORDER SHIP?

  • Orders ship in  2-3  days if placed before 5:00pm Monday - Friday.
  • Due to COVID, delays re Canada Post may occur, which are circumstances beyond our control. 
  • You will always receive a tracking number of your shipment. 

IT'S ALWAYS NICE TO SPEAK OR TEXTWITH A HUMAN!

Have a question about your order? Feel free to contact me anytime and I will respond to you
within 24 hrs or less Monday to Saturday.

suzie@pinkave.ca - for the quickest response!
416 922 0879
416-922 6400 - text 


REFUNDS - SOMETIMES YOU CHANGE YOUR MIND!

 Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional NON-returnable items:
Gift cards
Opened, used, tampered with skin care or makeup.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at suzie@pinkave.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at suzie@pinkave.ca and send your item to: Pink Avenue Aesthetics Ltd. , 93 Collier St. Unit 2 , Toronto ON M4W1M1, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.

Shipping
To return your product, mail your product to: Pink Avenue Aesthetics Ltd. , 93 Collier St. UN 2 , Toronto ON M4W1M1, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact

suzie@pinkave.ca

93 Collier St. UN 2 

Toronto ON Canada

+1 416 922 0879

Fill out my online form.
 

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